WhatsOS WhatsOS Your AI Business Messaging Platform

Healthcare & Wellness · Enquiries

Diagnostic Test Enquiry

Route questions about listed tests, centre hours and staff-approved preparation instructions.

For healthcare & wellness teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Route questions about listed tests, centre hours and staff-approved preparation instructions.
  • Clarify test enquiry before the team follows up.
  • Organise preferred centre, visit timeframe into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about diagnostic test enquiry.
Which listed test are you asking about?
I’m enquiring about test enquiry. Could your team help me understand the options and process?
Which centre would you like to visit? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which listed test are you asking about?

  3. 03

    Captured details

    Test enquiry · Preferred centre · Visit timeframe

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Test enquiry
  • Preferred centre
  • Visit timeframe

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Clinic hours, locations and approved service descriptions
  • Appointment request and cancellation process
  • Staff-approved non-clinical FAQs
  • Approved answers to “Which listed test are you asking about?” and “Which centre would you like to visit?”
  • A named team responsible for diagnostic test enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Test suitability, result interpretation and changing prices require qualified staff; reports are not collected here.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Questions about results, clinical suitability or conflicting preparation instructions.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and questions about results, clinical suitability or conflicting preparation instructions.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about diagnostic test enquiry

What does the team need from the first conversation?

Start with test enquiry and preferred centre. Collect the other suggested details only if they help the next action. Which centre would you like to visit?

Can it complete this request automatically?

Test suitability, result interpretation and changing prices require qualified staff; reports are not collected here. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Questions about results, clinical suitability or conflicting preparation instructions. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your healthcare & wellness process. Which listed test are you asking about? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

Related workflows