Practice FAQs
Explain consultation formats, published clinic hours and how patients can contact reception.
Healthcare
WhatsApp Chatbot for DoctorsLet your practice focus on the consultation.
Help patients find practice information and request a doctor appointment through WhatsApp, with a clear handoff to your reception team.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
A busy practice should not need a clinician to answer every scheduling question. Collect a doctor or department preference and a convenient day before reception follows up.
Explore the WhatsOS AI assistantVisit preferences
Capture a preferred doctor, branch and day without asking for a medical history.
Reception follow-up
Give the team a concise request to check against their appointment book.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsDepartment or doctor preference · Branch · Preferred day · Contact preference
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Clinic hours, locations and approved service descriptions
- Appointment request and cancellation process
- Staff-approved non-clinical FAQs
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Only staff or a connected booking system can confirm a slot. No diagnosis is provided.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Clinical advice, urgent concerns or uncertainty about the appropriate department.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
doctors.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSDoes a requested time reserve a doctor?
No. Reception or a configured booking system must confirm availability. The conversation should clearly identify the time as a preference.
Can patients ask for a particular doctor?
Yes. Include the approved practitioner directory and collect the preference for staff to review. Do not promise availability.
Can it recommend which specialist to see?
It can explain your published departments. Clinical triage or uncertainty about the right specialist should go to your practice team.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for doctors.
Start with one enquiry flow. Build it around your team.