Branch guidance
Help visitors find the correct clinic and its published opening hours.
Healthcare
WhatsApp Chatbot for ClinicsKeep clinic enquiries moving, even between calls.
Give clinic visitors a familiar WhatsApp channel for service questions, branch information and appointment enquiries.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Repeated calls about timings and directions interrupt reception. A maintained knowledge base can answer these basics and leave staff with the requests that need attention.
Explore the WhatsOS AI assistantService enquiries
Explain the services you have approved for public discussion, without suggesting treatment.
Reception requests
Capture the reason for an administrative enquiry and the preferred response method.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsEnquiry type · Branch · Contact preference
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Clinic hours, locations and approved service descriptions
- Appointment request and cancellation process
- Staff-approved non-clinical FAQs
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
This is administrative intake, not diagnosis or emergency management; appointment timing is confirmed by staff or a booking system.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Clinical questions, urgent concerns or requests involving private medical records.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
clinics.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan each clinic have different hours?
Yes. Supply branch-specific hours and holiday exceptions, and assign someone to keep them current.
How are cancellations handled?
The assistant can explain your cancellation process and collect a request. Staff or a connected booking system must apply the change.
Can it share patient reports?
Do not use the general enquiry flow for reports. Any sensitive-record delivery needs a separately reviewed, authenticated process.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for clinics.
Start with one enquiry flow. Build it around your team.