Admissions enquiries
Help parents explore your approved admissions process. Capture the grade, academic year and campus before the admissions team follows up.
Education & training
WhatsApp Chatbot for SchoolsMore time for students. A clearer answer for every parent.
Bring admissions enquiries, campus visits and everyday parent questions together on WhatsApp. Start with a school-ready assistant template and keep your staff in control of the next step.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
From the first admissions question to the daily calls about timings and transport, your school office answers a lot of repeat questions. Give families a helpful starting point and your team the context to follow up.
Explore the WhatsOS AI assistantCampus visits
Collect a preferred visit window and parent contact preference. Your school confirms the time and meeting point.
Fees and school information
Share approved fee schedules, office hours, term dates and general FAQs. Send individual balances or concessions to the accounts team.
Transport enquiries
Ask for a general pickup area and explain published coverage. Transport staff confirms routes, seats and charges.
Parent support
Help existing parents find the right contact for class, office or administrative questions. Keep private student records with authorized staff.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsEnquiry topic · Grade · Academic year · Campus · Parent contact preference · Preferred visit window · Pickup area
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Approved admissions process, grades, academic years and campuses
- Current published fee schedules and review dates
- Term calendar, office hours and campus-visit request process
- Published transport coverage and school staff contact routes
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Admissions, visits, transport seats and individual fees need staff confirmation. Live student records require authorized integration. Avoid collecting children's documents or private records in general chat.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Admissions decisions, individual payment or student records, learning-support needs, complaints or a request for a person.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
schools.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSIs there a ready-to-use school template?
Yes. Choose School Front Office in Bot Templates, review its instructions and suggested fields, and apply it to your draft. Add your approved school knowledge, test the replies and staff handoff, then publish when ready.
Can it confirm admissions or campus visits?
The template captures an enquiry or preferred time. Admissions decisions and visit confirmations remain with your school or a separately configured booking system.
Does it include student records or bus tracking?
No. Live attendance, results, balances and bus tracking require separately configured, authorized systems. The starting template handles general information and staff follow-up.
What should we prepare before launch?
Add current admissions information, grade and campus details, approved fees, term dates, office hours, published transport areas and staff contact routes. Assign someone to keep these sources current.
Can we send reminders to parents?
Outbound reminders require a separately configured messaging workflow, eligible recipients and appropriate approved message templates. Applying the school assistant template does not switch on campaigns.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for schools.
Start with one enquiry flow. Build it around your team.