Instant Product Answers
Respond to common product, size, material and policy questions using approved store knowledge.
AI WhatsApp Chatbot for E-Commerce
Turn WhatsApp Questions Into E-Commerce Sales
Train an AI chatbot using your products, policies and FAQs. Answer customer questions instantly, capture buying intent and bring your team into the conversation whenever personal assistance is needed.
Built for online stores, D2C brands, catalogue sellers and retail teams.
- Answers customers 24/7
- Trained using your business knowledge
- Captures buying intent automatically
- Supports smooth human handoff
Business outcomes
Built Around WhatsApp Buying Conversations
Qualified Purchase Enquiries
Capture product, variant, quantity, location and purchase intent before a sales handoff.
Faster Customer Support
Collect order IDs and issue details so your support team starts with useful context.
Better Human Handoff
Move high-value, sensitive or uncertain conversations into the team inbox with context intact.
Meet your AI shopping assistant
An AI Shopping Assistant Trained on Your Store
WhatsOS gives an e-commerce business a trainable AI sales and customer-support assistant on WhatsApp. Add approved product and business information so the chatbot can answer consistently without forcing shoppers to search through pages or wait for staff.
Supported knowledge sources
- Website pages
- Product information
- PDF catalogues
- Frequently asked questions
- Size guides
- Delivery and COD policies
- Return and exchange policies
- Uploaded documents
- Custom chatbot instructions
AI powered by CRMAIBOT knowledge.
AI chatbot capabilities
Practical Help for Product, Policy and Support Questions
Answer Product Questions
Answer questions about products, prices, options, materials, specifications and usage based on approved knowledge.
Help Customers Choose
Ask relevant questions and guide shoppers towards appropriate products without aggressive or misleading recommendations.
Capture Purchase Intent
Collect product, variant, quantity, city, PIN code and purchase requirement for your sales team.
Explain Store Policies
Answer using the store's approved delivery, COD, return, exchange and warranty policies.
Handle First-Level Support
Understand the issue, collect the order ID and prepare the conversation for the support team.
Transfer to a Human
Route high-intent, sensitive, uncertain or complex conversations to the appropriate team member.
Real AI conversation examples
See the AI Chatbot in Action
How training works
Train the AI Around Your Business
- Add knowledgeAdd your website, product details, catalogue, policies and FAQs.
- Set boundariesDefine the chatbot tone, instructions and response boundaries.
- Configure handoffSet lead-capture questions and human-handoff conditions.
- Improve over timeReview conversations and improve the knowledge over time.
AI powered by CRMAIBOT knowledge.
AI and human collaboration
AI Answers First. Your Team Takes Over When It Matters.
Customer messages the business
AI understands the enquiry
AI answers or asks relevant questions
Customer context is captured
Important chat enters the team inbox
Team member replies with context
Conversation stays available in history
Conversation assignment
Internal notes
Tags and status
Customer details
Conversation history
Open and closed states
Safe and controlled AI
AI You Can Control
Keep the AI aligned with your approved business knowledge, preferred tone and handoff rules. When a request needs current system data or staff approval, the assistant can collect context and transfer the conversation.
- Uses approved business knowledge
- Follows configured chatbot instructions
- Requests clarification when required
- Escalates uncertain or sensitive enquiries
- Does not confirm unavailable information
- Maintains relevant conversation context
- Supports the brand's preferred tone
- Keeps conversation history available to the team
E-commerce use cases
Clear About What AI Can Answer and What Needs Live Data
| Customer Requirement | AI Chatbot Action | Integration Requirement |
|---|---|---|
| Which product is right for me? | Ask qualifying questions and suggest relevant options from approved knowledge. | Product knowledge or catalogue. |
| Is COD available? | Explain the approved COD policy or request the customer's PIN code. | Policy knowledge; real-time eligibility requires integration. |
| Do you deliver to my area? | Collect the PIN code and respond using configured information. | Real-time serviceability requires delivery integration. |
| Where is my order? | Collect the order ID and route support. | Live tracking requires order or shipping integration. |
| Can I exchange this? | Explain the approved exchange policy and collect relevant information. | Actual exchange processing requires commerce integration or human support. |
| I want to order 20 units. | Capture the bulk requirement and assign the conversation to sales. | Lead capture and team inbox. |
| Can you give me a discount? | Follow configured discount guidance or transfer to a salesperson. | Pricing rules or human handoff. |
Supporting WhatsOS capabilities
The Platform Behind the AI Chatbot
Shared team inbox
Let sales and support staff work from the same WhatsApp conversation history.
Structured customer capture
Capture lead details, customer context, tags and status from conversations.
Human handoff
Transfer high-intent, sensitive or complex chats to the right team member.
Approved broadcasts
Use compliant WhatsApp broadcasts and templates for relevant customer updates.
Workflow automation
Route conversations and repetitive actions around your configured process.
API and webhooks
Connect WhatsOS to other systems where live data or external actions are required.
Reports and usage visibility
Review activity and operational visibility across connected WhatsApp workflows.
Integrations
Connect the AI Chatbot to Your Commerce Workflow
Connect WhatsOS to your commerce platform, order system or CRM through available APIs and webhooks. WhatsApp Cloud API, Meta Lead Ads, website product pages, API and webhooks are the integration methods reflected in the current product surface.
Setup process
Launch Your E-Commerce AI Chatbot
- Connect the WhatsApp Business number.
- Add product, policy and support knowledge.
- Configure qualification, escalation and routing.
- Invite the sales and support team.
Pricing
Start with WhatsOS and Add the AI Capacity You Need
Start with WhatsOS and add the AI, team and automation capacity your business needs. Current plan details are managed through WhatsOS sales and onboarding, so this page links to pricing instead of hard-coding plan amounts.
WhatsApp or Meta conversation charges are separate unless your commercial agreement states otherwise.
FAQ
E-Commerce AI Chatbot Questions
What is an AI WhatsApp chatbot for e-commerce?
It is a WhatsApp assistant trained on approved store knowledge so it can answer product, policy and support questions, capture buying intent and hand conversations to your team.
How is the chatbot trained?
Add approved business knowledge such as website pages, product information, PDF catalogues, FAQs, size guides, policies, uploaded documents and custom chatbot instructions.
Can it answer questions about my products?
Yes, when product information is provided as approved knowledge. It should not claim real-time stock, pricing or availability unless a live data integration supplies that information.
Can it recommend products?
It can ask relevant questions and suggest suitable options from approved product knowledge. Recommendations should stay within your configured guidance.
Can it check live stock?
Catalogue knowledge can describe known product options. Live stock checks require a connected inventory or commerce system through available APIs or webhooks.
Can it track customer orders?
It can collect an order ID and route support. Live order tracking requires an order-management or shipping integration.
Can my team take over from the AI?
Yes. WhatsOS supports team conversations, customer context and human replies so staff can take over important, sensitive or uncertain conversations.
Can it handle COD enquiries?
It can explain approved COD policies and request a PIN code. Real-time COD eligibility requires delivery or commerce data connected to WhatsOS.
Can it support returns and exchanges?
It can explain approved return and exchange policies and collect relevant information. Actual return or exchange processing requires staff approval or a commerce integration.
Can it connect with my online store?
WhatsOS can connect with external systems through available APIs and webhooks. Direct platform-specific connectors should be confirmed during setup.
Can I use my existing WhatsApp Business number?
WhatsOS includes WhatsApp Business and Meta setup flows. Eligibility and migration details depend on your current WhatsApp account and Meta assets.
Are WhatsApp message charges included?
WhatsApp or Meta conversation charges are separate from WhatsOS plan fees unless your commercial agreement states otherwise.
How long does setup take?
Basic setup depends on Meta verification, WhatsApp number readiness and how much product, policy and support knowledge you want to train before launch.
Ready for WhatsApp AI
Give Every WhatsApp Customer an Instant AI Shopping Assistant
Train WhatsOS using your store knowledge, automate repetitive enquiries and let your team focus on customers who need personal assistance.