Product questions
Share approved specifications and explain the differences your catalogue documents.
Retail & commerce
WhatsApp Chatbot for Retail shopsBring your shop counter to the conversation.
Help local shoppers ask about products, opening hours and purchase options through WhatsApp before they visit your store.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Customers may contact the shop while staff are serving someone else. Answer maintained product FAQs and capture the item they want checked by the team.
Explore the WhatsOS AI assistantStore visits
Provide branch directions, opening hours and the published purchase or collection process.
Availability requests
Capture the product and variant so a staff member can check current stock.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsProduct name · Specification question · Intended use
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Business hours and holiday closures
- Team responsibilities and contact routes
- Approved services, locations and FAQs
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Current stock and price need a connected catalogue or staff confirmation.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Conflicting specifications or a request for an unpublished product.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
retail shops.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it reserve an item in the shop?
It can collect a reservation request. A reservation is confirmed only by staff or a connected inventory process.
Can multiple branches share one enquiry flow?
Supply branch-specific information and decide how requests reach each team. Stock must be verified for the selected branch.
Can we promote a seasonal offer?
Yes, using a suitable approved marketing template and an eligible consented audience. Include the offer terms and respect customer opt-outs.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for retail shops.
Start with one enquiry flow. Build it around your team.