Appointment requests
Collect the preferred doctor, department, branch, and timing before your team confirms availability.
WHATSAPP FOR HEALTHCARE
A better patient experience.
A lighter front-desk workload.
Help patients request appointments, find clinic information, and reach the right team on WhatsApp. WhatsOS handles routine enquiries and collects the details your staff need to follow up.
For clinics, hospitals, diagnostic centres, and wellness practices.
Illustrative workflow · Fictional enquiriesAWhatsApp
Aisha
Appointment enquiryRequest received by the appointment desk.
Less routine work. More time for patients.
Everyday patient questions
Answer routine questions about opening hours, location, services, and appointment procedures using approved information.
Appointment reminders
Use configured, approved WhatsApp templates for reminders. Appointment data and scheduling must be set up; staff can handle change or cancellation requests.
Diagnostic enquiries
Share approved test preparation instructions and route report-related enquiries to the appropriate team.
Human assistance
Transfer conversations to staff when a patient needs personal assistance or asks a sensitive question.
Follow-up coordination
Keep enquiries assigned and visible so your team can see who needs a response.
From first message to the right team
- 01
Patient sends a message
Patients contact your organisation on WhatsApp with an enquiry.
- 02
AI handles routine enquiries
WhatsOS answers approved questions and collects the details needed for follow-up.
- 03
Your team takes over
Staff receive the conversation context and provide personal assistance when needed.
Every patient enquiry,
with the right team.
Give your front desk a shared view of incoming conversations. Assign enquiries, see the conversation history, and take over from AI when personal attention is needed.
- Shared inbox for your team
- Clear conversation ownership
- Human handoff with context
Team inbox
Illustrative workflowA
AishaAppointment request
PriyaAwaiting confirmationR
RohanDiagnostic enquiry
ArjunRepliedS
SaraFollow-up enquiry
AnitaNeeds staff responseN
NilaClinic information
PriyaNew enquiryRoutine questions handled by AI. Personal care handled by people.
Use clinic-approved information for routine enquiries and direct medical questions, urgent concerns, and sensitive conversations to the appropriate human team.
Frequently asked questions
Yes. Staff can reply from the shared inbox, pause AI replies, and take over a conversation with its existing context.
WhatsOS can collect an appointment request. Your appointment team checks availability and confirms the timing. Automatic confirmation would require a configured booking integration; a live booking connection is not assumed.
Use your approved knowledge base for opening hours, locations, services, and appointment procedures. Your team should keep that information current and handle medical questions, urgent concerns, and sensitive conversations.
You can collect the patient’s preferred branch and assign the conversation to a staff member. Branch-specific information and staff responsibilities need configuration. Confirm any automatic branch-routing requirements during your demo.
WhatsOS supports scheduled template broadcasts. Reminders require approved WhatsApp templates, appropriate recipient consent, and appointment data and schedules supplied by your team or a configured integration. An appointment-calendar sync is not included by default.
Book a healthcare demo to discuss your front-desk workflow, branches, and WhatsApp setup. The team can help you identify the information and configuration needed before launch.
Make patient communication easier for your team.
See how WhatsOS can organise enquiries, support appointment requests, and help your front desk respond more efficiently.