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B2B & Internal Operations · Enquiries

Recruitment Enquiry

Explain published openings and application steps without screening for protected personal traits.

For b2b & internal operations teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Explain published openings and application steps without screening for protected personal traits.
  • Clarify role interest before the team follows up.
  • Organise enquiry type, application reference if available into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about recruitment enquiry.
Which advertised role interests you?
I’m enquiring about role interest. Could your team help me understand the options and process?
Would you like application instructions or a status enquiry? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which advertised role interests you?

  3. 03

    Captured details

    Role interest · Enquiry type · Application reference if available

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Role interest
  • Enquiry type
  • Application reference if available

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Approved business processes and team directories
  • Service-level expectations and escalation routes
  • Access, privacy and record-handling rules
  • Approved answers to “Which advertised role interests you?” and “Would you like application instructions or a status enquiry?”
  • A named team responsible for recruitment enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Vacancy status and application updates require an authorised recruitment system.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Accommodation requests, privacy questions or hiring decisions.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and accommodation requests, privacy questions or hiring decisions.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about recruitment enquiry

What does the team need from the first conversation?

Start with role interest and enquiry type. Collect the other suggested details only if they help the next action. Would you like application instructions or a status enquiry?

Can it complete this request automatically?

Vacancy status and application updates require an authorised recruitment system. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Accommodation requests, privacy questions or hiring decisions. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your b2b & internal operations process. Which advertised role interests you? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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