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Food & Events · Appointments

Restaurant Reservation Request

Record dining preferences for the host team to review.

For food & events teams handling appointments conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Record dining preferences for the host team to review.
  • Clarify date before the team follows up.
  • Organise time, party size, branch into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about restaurant reservation request.
What date, time and party size would you prefer?
I’m enquiring about date. Could your team help me understand the options and process?
Which branch would you like to visit? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify appointments intent and explain the scope.

  2. 02

    Relevant questions

    What date, time and party size would you prefer?

  3. 03

    Captured details

    Date · Time · Party size · Branch

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Date
  • Time
  • Party size
  • Branch

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Menus, services and venue information
  • Request and cancellation processes
  • Event coordination contact details
  • Approved answers to “What date, time and party size would you prefer?” and “Which branch would you like to visit?”
  • A named team responsible for restaurant reservation request enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Table availability and reservations require a booking system or host confirmation.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Accessibility requests, special events or a booking dispute.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your appointments process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and accessibility requests, special events or a booking dispute.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about restaurant reservation request

What does the team need from the first conversation?

Start with date and time. Collect the other suggested details only if they help the next action. Which branch would you like to visit?

Can it complete this request automatically?

Table availability and reservations require a booking system or host confirmation. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Accessibility requests, special events or a booking dispute. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your food & events process. What date, time and party size would you prefer? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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