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Education & Training · Enquiries

School Admissions Enquiry

Help families understand the enquiry process and connect them with admissions staff.

For education & training teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Help families understand the enquiry process and connect them with admissions staff.
  • Clarify grade before the team follows up.
  • Organise academic year, campus, parent contact preference into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about school admissions enquiry.
Which grade and academic year are you enquiring about?
I’m enquiring about grade. Could your team help me understand the options and process?
Which campus would you prefer? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which grade and academic year are you enquiring about?

  3. 03

    Captured details

    Grade · Academic year · Campus · Parent contact preference

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Grade
  • Academic year
  • Campus
  • Parent contact preference

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Published programmes and entry information
  • Campus hours and enquiry process
  • Fee guidance and staff contact routes
  • Approved answers to “Which grade and academic year are you enquiring about?” and “Which campus would you prefer?”
  • A named team responsible for school admissions enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Seat availability and admissions decisions require the school; avoid collecting children’s documents here.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Eligibility exceptions, learning-support needs or admission decisions.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and eligibility exceptions, learning-support needs or admission decisions.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about school admissions enquiry

What does the team need from the first conversation?

Start with grade and academic year. Collect the other suggested details only if they help the next action. Which campus would you prefer?

Can it complete this request automatically?

Seat availability and admissions decisions require the school; avoid collecting children’s documents here. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Eligibility exceptions, learning-support needs or admission decisions. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your education & training process. Which grade and academic year are you enquiring about? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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