Automotive
Example workflow
Vehicle Sales Enquiry
Prepare a vehicle enquiry around model preference, use and purchase timing.
- Model preference
- Intended use
- Purchase timeline
Automotive · Sales
Spare Parts Enquiry
Identify a part request precisely enough for the parts team to check compatibility.
For automotive teams handling sales conversations.
Example workflowWhat this chatbot helps with
- Identify a part request precisely enough for the parts team to check compatibility.
- Clarify vehicle model before the team follows up.
- Organise part description, optional part reference into a readable enquiry brief.
- Explain what happens next and route exceptions to a person.
A conversation with a next step
Illustration only. Questions and replies must be adapted to the business’s approved process.
How the workflow works
- 01
Customer enquiry
Identify sales intent and explain the scope.
- 02
Relevant questions
Which model and part are you asking about?
- 03
Captured details
Vehicle model · Part description · Optional part reference
- 04
Next action
Share the request with the responsible team for review and confirmation.
Information captured
Suggested fields to review during configuration. They are not automatically required.
- Vehicle model
- Part description
- Optional part reference
Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.
Knowledge to provide
- Vehicle and service information approved by the business
- Branch hours and booking process
- Sales and workshop escalation contacts
- Approved answers to “Which model and part are you asking about?” and “Do you have a part reference from the vehicle documentation?”
- A named team responsible for spare parts enquiry enquiries
Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.
Integrations and limits
Compatibility and availability must be checked in an authorised parts catalogue.
Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.
When staff takes over
Safety-critical parts or uncertain fitment.
Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.
Set up with your team
- Discuss the workflow. Share your sales process and review the fields above with WhatsOS.
- Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
- Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
- Test before enabling. Try normal enquiries, missing details, a request for a person and safety-critical parts or uncertain fitment.
- Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.
Questions about spare parts enquiry
What does the team need from the first conversation?
Start with vehicle model and part description. Collect the other suggested details only if they help the next action. Do you have a part reference from the vehicle documentation?
Can it complete this request automatically?
Compatibility and availability must be checked in an authorised parts catalogue. The catalogue is an example, not a claim that the integration is already enabled for your account.
Which situations need a colleague?
Safety-critical parts or uncertain fitment. Agree on the responsible team and response expectations before launch.
Can we change the questions?
Yes. Review these prompts against your automotive process. Which model and part are you asking about? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.