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Home & Professional Services · Enquiries

Waterproofing Enquiry

Collect the affected area and visible problem for a waterproofing survey request.

For home & professional services teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Collect the affected area and visible problem for a waterproofing survey request.
  • Clarify affected area before the team follows up.
  • Organise visible issue, property locality, survey preference into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about waterproofing enquiry.
Is the concern on a roof, wall or another area?
I’m enquiring about affected area. Could your team help me understand the options and process?
Which locality is the property in? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Is the concern on a roof, wall or another area?

  3. 03

    Captured details

    Affected area · Visible issue · Property locality · Survey preference

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Affected area
  • Visible issue
  • Property locality
  • Survey preference

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Service coverage and working hours
  • Survey or consultation process
  • Approved scope, exclusions and cancellation terms
  • Approved answers to “Is the concern on a roof, wall or another area?” and “Which locality is the property in?”
  • A named team responsible for waterproofing enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

The cause and treatment require an on-site assessment; no leak-free guarantee is inferred.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Structural concerns, recurring failure or a request for a binding estimate.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and structural concerns, recurring failure or a request for a binding estimate.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about waterproofing enquiry

What does the team need from the first conversation?

Start with affected area and visible issue. Collect the other suggested details only if they help the next action. Which locality is the property in?

Can it complete this request automatically?

The cause and treatment require an on-site assessment; no leak-free guarantee is inferred. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Structural concerns, recurring failure or a request for a binding estimate. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your home & professional services process. Is the concern on a roof, wall or another area? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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