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Food & Events · Enquiries

Event Registration Assistant

Explain the registration process and capture attendance interest for an event team.

For food & events teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Explain the registration process and capture attendance interest for an event team.
  • Clarify event before the team follows up.
  • Organise session interest, registration question into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about event registration assistant.
Which event or session interests you?
I’m enquiring about event. Could your team help me understand the options and process?
Would you like registration instructions or help with an existing request? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which event or session interests you?

  3. 03

    Captured details

    Event · Session interest · Registration question

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Event
  • Session interest
  • Registration question

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Menus, services and venue information
  • Request and cancellation processes
  • Event coordination contact details
  • Approved answers to “Which event or session interests you?” and “Would you like registration instructions or help with an existing request?”
  • A named team responsible for event registration assistant enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Tickets, payment and attendance confirmation require an event platform.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Payment issues, accessibility arrangements or cancellation disputes.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and payment issues, accessibility arrangements or cancellation disputes.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about event registration assistant

What does the team need from the first conversation?

Start with event and session interest. Collect the other suggested details only if they help the next action. Would you like registration instructions or help with an existing request?

Can it complete this request automatically?

Tickets, payment and attendance confirmation require an event platform. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Payment issues, accessibility arrangements or cancellation disputes. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your food & events process. Which event or session interests you? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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