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Travel & Hospitality · Sales

Flight & Ticketing Enquiry

Prepare a ticketing request with route, dates and passenger count for an agent.

For travel & hospitality teams handling sales conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Prepare a ticketing request with route, dates and passenger count for an agent.
  • Clarify route before the team follows up.
  • Organise travel dates, passenger count, date flexibility into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about flight & ticketing enquiry.
What are your departure and arrival cities?
I’m enquiring about route. Could your team help me understand the options and process?
Are your dates fixed or flexible? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify sales intent and explain the scope.

  2. 02

    Relevant questions

    What are your departure and arrival cities?

  3. 03

    Captured details

    Route · Travel dates · Passenger count · Date flexibility

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Route
  • Travel dates
  • Passenger count
  • Date flexibility

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Destinations and service inclusions
  • Office hours and consultant languages
  • Booking, cancellation and document guidance approved by staff
  • Approved answers to “What are your departure and arrival cities?” and “Are your dates fixed or flexible?”
  • A named team responsible for flight & ticketing enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Fares, seats, ticket issue and changes require an airline or ticketing integration.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

A cancelled flight, imminent departure or ticket-change dispute.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your sales process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and a cancelled flight, imminent departure or ticket-change dispute.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about flight & ticketing enquiry

What does the team need from the first conversation?

Start with route and travel dates. Collect the other suggested details only if they help the next action. Are your dates fixed or flexible?

Can it complete this request automatically?

Fares, seats, ticket issue and changes require an airline or ticketing integration. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

A cancelled flight, imminent departure or ticket-change dispute. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your travel & hospitality process. What are your departure and arrival cities? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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