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Travel & Hospitality · Enquiries

Tour Itinerary Enquiry

Collect the places and pace a traveller has in mind for an itinerary review.

For travel & hospitality teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Collect the places and pace a traveller has in mind for an itinerary review.
  • Clarify places of interest before the team follows up.
  • Organise trip duration, preferred travel pace into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about tour itinerary enquiry.
Which places are on your shortlist?
I’m enquiring about places of interest. Could your team help me understand the options and process?
How many days would you like to spend travelling? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which places are on your shortlist?

  3. 03

    Captured details

    Places of interest · Trip duration · Preferred travel pace

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Places of interest
  • Trip duration
  • Preferred travel pace

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Destinations and service inclusions
  • Office hours and consultant languages
  • Booking, cancellation and document guidance approved by staff
  • Approved answers to “Which places are on your shortlist?” and “How many days would you like to spend travelling?”
  • A named team responsible for tour itinerary enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Route feasibility and supplier availability need consultant review.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Tight connections, remote destinations or specialist arrangements.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and tight connections, remote destinations or specialist arrangements.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about tour itinerary enquiry

What does the team need from the first conversation?

Start with places of interest and trip duration. Collect the other suggested details only if they help the next action. How many days would you like to spend travelling?

Can it complete this request automatically?

Route feasibility and supplier availability need consultant review. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Tight connections, remote destinations or specialist arrangements. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your travel & hospitality process. Which places are on your shortlist? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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