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Healthcare & Wellness · Enquiries

Physiotherapy Enquiry

Explain approved service formats and arrange a conversation with the clinic team.

For healthcare & wellness teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Explain approved service formats and arrange a conversation with the clinic team.
  • Clarify session format before the team follows up.
  • Organise service area, preferred time window into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about physiotherapy enquiry.
Are you asking about a clinic visit or a home session?
I’m enquiring about session format. Could your team help me understand the options and process?
Which area and time window suit you? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Are you asking about a clinic visit or a home session?

  3. 03

    Captured details

    Session format · Service area · Preferred time window

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Session format
  • Service area
  • Preferred time window

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Clinic hours, locations and approved service descriptions
  • Appointment request and cancellation process
  • Staff-approved non-clinical FAQs
  • Approved answers to “Are you asking about a clinic visit or a home session?” and “Which area and time window suit you?”
  • A named team responsible for physiotherapy enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

A qualified professional decides assessment and treatment needs.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Exercise advice, recovery predictions or questions about a medical condition.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and exercise advice, recovery predictions or questions about a medical condition.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about physiotherapy enquiry

What does the team need from the first conversation?

Start with session format and service area. Collect the other suggested details only if they help the next action. Which area and time window suit you?

Can it complete this request automatically?

A qualified professional decides assessment and treatment needs. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Exercise advice, recovery predictions or questions about a medical condition. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your healthcare & wellness process. Are you asking about a clinic visit or a home session? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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