WhatsOS WhatsOS Your AI Business Messaging Platform

Education & Training · Enquiries

Study Abroad Enquiry

Prepare a study consultation brief around destination, course level and intended intake.

For education & training teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Prepare a study consultation brief around destination, course level and intended intake.
  • Clarify destination shortlist before the team follows up.
  • Organise study level, intake into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about study abroad enquiry.
Which destinations and study level interest you?
I’m enquiring about destination shortlist. Could your team help me understand the options and process?
Which intake are you considering? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which destinations and study level interest you?

  3. 03

    Captured details

    Destination shortlist · Study level · Intake

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Destination shortlist
  • Study level
  • Intake

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Published programmes and entry information
  • Campus hours and enquiry process
  • Fee guidance and staff contact routes
  • Approved answers to “Which destinations and study level interest you?” and “Which intake are you considering?”
  • A named team responsible for study abroad enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Admission, visas and recognition depend on official requirements; no outcome is promised.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Eligibility assessment, visa advice or sensitive financial documents.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and eligibility assessment, visa advice or sensitive financial documents.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about study abroad enquiry

What does the team need from the first conversation?

Start with destination shortlist and study level. Collect the other suggested details only if they help the next action. Which intake are you considering?

Can it complete this request automatically?

Admission, visas and recognition depend on official requirements; no outcome is promised. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Eligibility assessment, visa advice or sensitive financial documents. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your education & training process. Which destinations and study level interest you? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

Related workflows