WhatsOS WhatsOS Your AI Business Messaging Platform

Travel & Hospitality · Enquiries

Visa Service Enquiry

Explain the agency’s support process and collect a destination and visa-service enquiry for staff.

For travel & hospitality teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Explain the agency’s support process and collect a destination and visa-service enquiry for staff.
  • Clarify destination before the team follows up.
  • Organise service requested, travel timeframe into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about visa service enquiry.
Which destination is your enquiry about?
I’m enquiring about destination. Could your team help me understand the options and process?
Are you seeking application assistance or a status follow-up? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which destination is your enquiry about?

  3. 03

    Captured details

    Destination · Service requested · Travel timeframe

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Destination
  • Service requested
  • Travel timeframe

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Destinations and service inclusions
  • Office hours and consultant languages
  • Booking, cancellation and document guidance approved by staff
  • Approved answers to “Which destination is your enquiry about?” and “Are you seeking application assistance or a status follow-up?”
  • A named team responsible for visa service enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Eligibility, approval and official requirements must be checked with authorised sources; do not collect passports in this intake.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Eligibility advice, refusal history or time-critical applications.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and eligibility advice, refusal history or time-critical applications.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about visa service enquiry

What does the team need from the first conversation?

Start with destination and service requested. Collect the other suggested details only if they help the next action. Are you seeking application assistance or a status follow-up?

Can it complete this request automatically?

Eligibility, approval and official requirements must be checked with authorised sources; do not collect passports in this intake. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Eligibility advice, refusal history or time-critical applications. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your travel & hospitality process. Which destination is your enquiry about? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

Related workflows