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Healthcare & Wellness · Enquiries

Wellness & Ayurveda Enquiry

Explain available programmes and arrange a staff consultation about service options.

For healthcare & wellness teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Explain available programmes and arrange a staff consultation about service options.
  • Clarify programme interest before the team follows up.
  • Organise visit format, preferred dates into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about wellness & ayurveda enquiry.
Which programme would you like information about?
I’m enquiring about programme interest. Could your team help me understand the options and process?
Are you exploring a day visit or a longer stay? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which programme would you like information about?

  3. 03

    Captured details

    Programme interest · Visit format · Preferred dates

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Programme interest
  • Visit format
  • Preferred dates

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Clinic hours, locations and approved service descriptions
  • Appointment request and cancellation process
  • Staff-approved non-clinical FAQs
  • Approved answers to “Which programme would you like information about?” and “Are you exploring a day visit or a longer stay?”
  • A named team responsible for wellness & ayurveda enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

No treatment outcomes or health benefits are guaranteed; suitability is reviewed by qualified staff.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Health advice, contraindications or promised outcomes.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and health advice, contraindications or promised outcomes.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about wellness & ayurveda enquiry

What does the team need from the first conversation?

Start with programme interest and visit format. Collect the other suggested details only if they help the next action. Are you exploring a day visit or a longer stay?

Can it complete this request automatically?

No treatment outcomes or health benefits are guaranteed; suitability is reviewed by qualified staff. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Health advice, contraindications or promised outcomes. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your healthcare & wellness process. Which programme would you like information about? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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