Repair enquiries
Identify the appliance and the service the customer is requesting.
Property & home services
WhatsApp Chatbot for Appliance repair businessesUnderstand the appliance before the service call.
Collect appliance type, model and reported fault so your repair coordinator can review the request before contacting the customer.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
A message saying an appliance has stopped working is only the beginning. Gather the model and observable issue while keeping diagnosis, parts and costs with your technician.
Explore the WhatsOS AI assistantFault context
Capture the model, observed behaviour and service locality without requesting unsafe tests.
Visit review
Check service coverage and arrange a staff-confirmed next step.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsAppliance type · Model if known · Reported fault · Service locality
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Supported appliances and brands
- Inspection fees and exclusions
- Service-area and booking process
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Diagnosis, repair costs, parts and warranty coverage require technician or service-team confirmation.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Safety concerns, warranty disputes or repeat repair issues.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
appliance repair businesses.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it guarantee a repair cost from the chat?
No. Assessment, parts and work required determine the final quote. Use only approved inspection or service-fee information.
Can the customer ask about warranty coverage?
Record the question for your service team. Coverage depends on the relevant terms and verification.
Should the assistant ask customers to dismantle an appliance?
No. Do not use intake to provide repair procedures. Route technical and safety concerns to qualified staff.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for appliance repair businesses.
Start with one enquiry flow. Build it around your team.