Service selection
Explain the installation and maintenance services your business offers.
Property & home services
WhatsApp Chatbot for Electrical servicesOrganise the request. Leave the assessment to an electrician.
Help customers describe an electrical service requirement and request a qualified team member’s review through WhatsApp.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Installation and repair enquiries need different preparation. Collect the property area and broad requirement without providing electrical diagnosis or DIY instructions.
Explore the WhatsOS AI assistantRequest details
Capture property type, service location and the customer’s description.
Qualified follow-up
Route safety, testing and technical questions to the electrical team.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsProperty type · Service area · Work requested · Visit preference
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Approved electrical service scope
- Coverage and working hours
- Assessment and contact process
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Assessment, technical advice and dispatch require qualified staff or a verified scheduling connection.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Electrical safety concerns, urgent faults or technical instructions.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
electrical services.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan the assistant give wiring instructions?
No. Technical work and safety questions must go to a qualified electrician. Keep the conversation focused on arranging professional assistance.
Can we share inspection fees?
You may share approved published fees with their conditions. The scope and final quotation require team confirmation.
Does an enquiry dispatch an electrician?
No. Dispatch and arrival times require a confirmed scheduling or staff process.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for electrical services.
Start with one enquiry flow. Build it around your team.