Service selection
Explain the services you offer and clarify what the customer wants help with.
Property & home services
WhatsApp Chatbot for Home service businessesA clearer request before your team reaches the doorstep.
Organise cleaning and other home-service enquiries by service, location and preferred visit window through WhatsApp.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Coordinators need to know what work is requested and where. Ask a short set of practical questions so the team can check coverage and arrange the right next step.
Explore the WhatsOS AI assistantArea and scope
Collect the service area, property type and approximate scope of work.
Visit coordination
Pass the preferred timing to the coordinator who can confirm staff and pricing.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsSpace type · Approximate size · Service frequency · Preferred date
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Service coverage and working hours
- Survey or consultation process
- Approved scope, exclusions and cancellation terms
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Staffing, scope and visit confirmation require scheduling review.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Hazardous materials, unusual access or specialist sanitation.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
home service businesses.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it dispatch a technician or cleaner?
Dispatch needs a connected scheduling system or staff action. A chat request alone is not a confirmed visit.
Can different services ask different questions?
Yes. Adapt the flow to each service, such as cleaning, pest control or repairs, and use approved instructions for that work.
How should complaints be handled?
Record a brief service reference and concern, then route it to a responsible person. Refunds and remedies require authorised review.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for home service businesses.
Start with one enquiry flow. Build it around your team.