Request routing
Separate maintenance, access and general administrative questions.
Property & home services
WhatsApp Chatbot for Property management teamsKeep property requests clear from the first message.
Help occupants and owners identify the right property and request category before your management team follows up.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Maintenance, access and administrative questions arrive together. Organise the enquiry without exposing private tenancy records or treating a message as an approved account change.
Explore the WhatsOS AI assistantProperty context
Capture a property reference and brief description for the responsible team.
Staff follow-up
Keep approvals, private records and contractor instructions with authorised staff.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsProperty reference · Request category · Issue summary · Contact preference
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Property contact routes
- Published maintenance request process
- Approved administrative FAQs
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Private records, account changes and work-order status require authorised system access or staff confirmation.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Urgent building concerns, disputes or private tenancy information.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
property management teams.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it display rent balances or tenancy records?
Only through a separately reviewed and authenticated property-system connection. General enquiries must not expose private records.
Does reporting maintenance create a confirmed work order?
That requires a configured maintenance system or staff action. Otherwise the conversation records a request for review.
How should urgent building concerns be handled?
Make the appropriate human contact clear. This enquiry flow is not an emergency-response service.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for property management teams.
Start with one enquiry flow. Build it around your team.