Practice information
Share approved opening hours, branch directions and the animals your practice sees.
Healthcare
WhatsApp Chatbot for Veterinary practicesA helpful first contact for pet owners.
Help pet owners find practice hours, explore listed services and request a visit, while your veterinary team handles clinical questions.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Reception receives routine visit questions alongside concerns that need a vet. Clarify the administrative request and keep a direct route to your practice team.
Explore the WhatsOS AI assistantVisit preferences
Collect the pet type, branch and preferred visit window for reception.
Veterinary handover
Refer health concerns, suitability questions and urgent requests to veterinary staff.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsPet type · Service interest · Preferred branch · Visit window
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Practice hours and branches
- Published services and pet types seen
- Reception contact and visit-request process
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Clinical questions require veterinary staff. Appointment requests need reception or booking-system confirmation.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Health concerns, urgent requests or questions outside approved practice information.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
veterinary practices.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it recommend treatment for a pet?
No. Use the assistant for practice information and appointment enquiries. Diagnosis, medicines and treatment belong with a veterinarian.
Does it confirm an appointment?
It records a preference. Reception or a configured booking system must confirm the visit.
What information is useful at the first step?
Start with pet type, service interest, branch and contact preference. Let staff decide what additional information is needed.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for veterinary practices.
Start with one enquiry flow. Build it around your team.