Test information
Answer questions about your published test list and the centre offering the service.
Healthcare
WhatsApp Chatbot for Diagnostic centresClear test enquiries. Less back-and-forth.
Help visitors find listed tests, centre hours and staff-approved preparation information through WhatsApp.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
A test enquiry can involve location, timing and preparation. Keep those instructions consistent and route clinical or conflicting questions to the diagnostic team.
Explore the WhatsOS AI assistantVisit planning
Collect the preferred centre and visit window before staff checks arrangements.
Preparation guidance
Share only maintained, staff-approved instructions and escalate any uncertainty.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsTest enquiry · Preferred centre · Visit timeframe
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Clinic hours, locations and approved service descriptions
- Appointment request and cancellation process
- Staff-approved non-clinical FAQs
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Test suitability, result interpretation and changing prices require qualified staff; reports are not collected here.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Questions about results, clinical suitability or conflicting preparation instructions.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
diagnostic centres.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it interpret test results?
No. Results and clinical suitability must be discussed with qualified healthcare staff.
Can prices be displayed?
Use an approved price list with a review date. Changing prices, packages and final charges need staff or connected-system confirmation.
What happens when preparation instructions conflict?
Stop the automated explanation and refer the visitor to the diagnostic team to confirm the correct instruction.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for diagnostic centres.
Start with one enquiry flow. Build it around your team.