Product information
Explain specifications from approved product documents or catalogues.
Retail & commerce
WhatsApp Chatbot for Electronics retailersGive product questions a clearer answer path.
Organise electronics enquiries around the product, intended use and specifications the customer wants your team to confirm.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Model numbers and feature questions need accurate source information. Help customers identify the product and route compatibility, stock and warranty questions for verification.
Explore the WhatsOS AI assistantBuying requirements
Capture the intended use and requested model or features.
Specialist support
Route compatibility, warranty and service questions to trained store staff.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsProduct category · Intended use · Requested features · Store preference
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Approved model specifications
- Published service and warranty process
- Store hours and sales contacts
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Compatibility, prices, offers and live inventory require reliable source data or store-team verification.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Uncertain compatibility, warranty disputes or requests involving account credentials.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
electronics retailers.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it guarantee device compatibility?
Only share verified manufacturer or product documentation. Uncertain combinations should be reviewed by your team before purchase.
Can it confirm discounts or stock?
Current offers and availability need a maintained catalogue or staff confirmation.
Should customers share account passwords for setup help?
No. Never request passwords, OTPs or device access credentials in the sales enquiry flow.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for electronics retailers.
Start with one enquiry flow. Build it around your team.