Collection questions
Explain listed ranges, styles and published product details.
Retail & commerce
WhatsApp Chatbot for Fashion & apparel businessesMake the next style question easier to answer.
Help shoppers explore collections, size guides and store information while your team checks stock and order-specific questions.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Questions about size, colour and availability can delay a purchase. Give shoppers approved guidance and collect the exact item or variant your team needs to review.
Explore the WhatsOS AI assistantVariant enquiries
Capture an item reference, size and colour preference.
Store support
Route availability, alterations and order questions to the right team.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsItem reference · Size preference · Colour preference · Store or order question
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Collection and size-guide information
- Store hours
- Published alteration and return policies
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Live stock, order records and return eligibility require a verified system or staff confirmation.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Fit uncertainty, return disputes or order-specific personal information.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
fashion & apparel businesses.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it guarantee a size will fit?
Share your approved size guide and measurement notes. Personal fit or alteration suitability should be discussed with staff.
Can customers check live stock?
Only when a verified catalogue or inventory connection supplies it. Otherwise ask the store team to confirm.
Can it approve a return?
It can explain the published policy and capture a request. Eligibility and the actual return need your approved review process.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for fashion & apparel businesses.
Start with one enquiry flow. Build it around your team.