Collection discovery
Explain listed categories, design options and where customers can view them.
Retail & commerce
WhatsApp Chatbot for Jewellery storesHelp every jewellery enquiry reach the right expert.
Guide customers through your approved collections, store information and consultation process before the sales team confirms product details.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Design, material, availability and price questions often come together. Capture the customer’s interest while keeping current rates and purchase terms subject to confirmation.
Explore the WhatsOS AI assistantStore visits
Collect collection interest, preferred store and a visit window.
Sales confirmation
Let staff verify stock, specifications, current pricing and purchase terms.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsCollection interest · Style preference · Preferred store · Visit window
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Approved collection information
- Store hours and visit process
- Published product and purchase policies
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Stock, material specifications, current prices and purchase terms require a verified source or sales-team confirmation.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Custom design commitments, product certification or transaction disputes.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
jewellery stores.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it quote live metal rates or jewellery prices?
Only with an approved, maintained source or a verified catalogue connection. Otherwise ask your store team to confirm current pricing.
Can customers ask about custom designs?
Yes. Capture the design interest and desired occasion date for a jeweller to review feasibility and scope.
Can it confirm certification or buyback terms?
Share only your approved product documentation and policies. Item-specific claims and transaction terms need store verification.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for jewellery stores.
Start with one enquiry flow. Build it around your team.