Shipment enquiries
Ask about the route, shipment type and intended collection window.
B2B & organisations
WhatsApp Chatbot for Logistics & delivery businessesPut the shipment details before the follow-up call.
Help customers share route and shipment requirements or ask about your delivery-support process on WhatsApp.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
A useful freight enquiry needs origin, destination and shipment context. Collect these first so your operations team can assess serviceability and the next step.
Explore the WhatsOS AI assistantService information
Explain approved coverage and the quotation or support process.
Operations handoff
Send tracking exceptions, delivery commitments and special cargo requests to staff.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsShipment reference · Enquiry stage · Issue summary
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Approved business processes and team directories
- Service-level expectations and escalation routes
- Access, privacy and record-handling rules
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Live movement, recipient details and delivery changes need verified logistics integration.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Missing goods, damage or identity checks before changing delivery.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
logistics & delivery businesses.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it provide live tracking?
Live tracking requires the relevant authorised carrier or logistics connection. Without it, staff must check shipment status.
Can it quote freight charges?
A final quote depends on route, dimensions, weight and service conditions. Staff or an approved pricing system must confirm it.
Can it accept special or restricted cargo?
No automatic acceptance should be promised. Your operations team must check the cargo and applicable transport requirements.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for logistics & delivery businesses.
Start with one enquiry flow. Build it around your team.