Programme questions
Explain approved public information about your programmes, events and services.
B2B & organisations
WhatsApp Chatbot for Nonprofits & associationsKeep people connected to the work you do.
Help supporters, volunteers and members find programme information and reach the right person through WhatsApp.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
A shared inbox can contain volunteering questions, membership enquiries and requests for help. Clarify the purpose and route each conversation to the responsible team.
Explore the WhatsOS AI assistantVolunteer enquiries
Collect the area of interest and preferred contact method for your coordinator.
Member support
Share the published joining process and route personal membership or assistance questions to staff.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsMembership enquiry type · Optional member reference · Service question
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Approved business processes and team directories
- Service-level expectations and escalation routes
- Access, privacy and record-handling rules
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Member records, renewal status and entitlements require verified membership-system access.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Private records, disputed fees or requests to cancel membership.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
nonprofits & associations.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it accept donations directly?
Use an approved payment flow or published donation page. Never request card data, banking passwords or OTPs in the chat.
Can it decide who receives assistance?
No. Eligibility and assistance decisions remain with the responsible organisation and its reviewed process.
Can we send event updates to members?
Use the appropriate approved template and eligible audience. Maintain consent and exclude people who have opted out.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for nonprofits & associations.
Start with one enquiry flow. Build it around your team.