Session formats
Explain your published clinic and home-session options.
Healthcare
WhatsApp Chatbot for Physiotherapy practicesMake the first step into your practice easier.
Organise enquiries about physiotherapy visits, session formats and home-service coverage before your coordinator follows up.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
Visitors need practical information before their first assessment. Explain how your service works without turning an administrative chat into an exercise or treatment consultation.
Explore the WhatsOS AI assistantService coverage
Collect the visitor area so staff can check whether a home visit is possible.
Assessment enquiries
Gather a preferred time window and hand the request to the practice coordinator.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsSession format · Service area · Preferred time window
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Clinic hours, locations and approved service descriptions
- Appointment request and cancellation process
- Staff-approved non-clinical FAQs
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
A qualified professional decides assessment and treatment needs.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Exercise advice, recovery predictions or questions about a medical condition.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
physiotherapy practices.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan the assistant recommend exercises?
No. Exercises, recovery expectations and treatment suitability need a qualified professional who has assessed the patient.
Can it arrange a home physiotherapy visit?
It can collect an area and time preference. Your team must confirm coverage, staffing and the appointment.
What should the practice publish first?
Start with session formats, clinic hours, service areas, the enquiry process and a clear route to reception.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for physiotherapy practices.
Start with one enquiry flow. Build it around your team.