Service menu
Explain your approved service descriptions and published price information.
Fitness & lifestyle
WhatsApp Chatbot for Salons & spasA smoother start to every salon appointment.
Help clients explore your service menu and share appointment preferences while your team focuses on the client in the chair.
Business knowledge. Team handover. A clear next step.
Built around your businessHelpful answers. Thoughtful follow-up.
THE RIGHT START
Make the first
conversation count.
An appointment enquiry needs a service, branch and time preference. Collect these details before the front desk checks stylist availability and the booking.
Explore the WhatsOS AI assistantAppointment preferences
Capture the preferred service, day, branch and optional stylist.
Front-desk handoff
Pass suitability questions and special arrangements to a trained team member.
FROM HELLO TO HANDOFF
A useful enquiry.
A team ready to help.
Start with a natural question. Gather the details that matter. Let your team confirm the next step.
- Understand the enquiryAnswer from the business information you approve.
- Collect relevant detailsService · Branch · Preferred day · Optional stylist preference
- Bring in your teamShare the context and make any pending confirmation clear.
Your business assistantIllustrative WhatsApp conversation
Example only · Adapt the questions to your business
A PRACTICAL WAY TO START
Your knowledge.
Your team. Your workflow.
Choose a focused starting point, check the information behind each answer, and test the handover before you go live.
Give it reliable information
- Clinic hours, locations and approved service descriptions
- Appointment request and cancellation process
- Staff-approved non-clinical FAQs
Assign an owner to review these sources when your services, prices or opening hours change.
AI & business knowledgeConfirm what can be completed
Live stylist availability and booking confirmation need a scheduling connection.
Check the exact connector and permissions you need. Without a live connection, collect a request for staff to verify.
Explore integrationsKeep a person in the loop
Bring in your team for: Service suitability questions, allergies or a complaint.
Test missing information, a request for a person and a customer opt-out. Agree who owns the follow-up.
Explore the shared inboxQUESTIONS, ANSWERED
FAQs for
salons & spas.
Have a workflow in mind? Talk to us about the details.
Speak with WhatsOSCan it confirm a particular stylist?
Only staff or a configured scheduling system can confirm stylist availability and the appointment.
Can it recommend treatments for allergies or skin concerns?
No. Those questions need a qualified team member. The assistant should not infer that a service is suitable.
Can a client request a reschedule?
Yes. Explain the published policy and collect the request. Staff or the connected booking system must apply and confirm the change.
How do we get started with WhatsOS?
Choose the enquiry flow, prepare approved business information and connect your WhatsApp number through the account setup. Agree who takes over, test typical and exceptional conversations, then publish the reviewed configuration.
Can a team member take over the conversation?
Yes. WhatsOS provides a shared inbox for your team. Define who handles enquiries, when the assistant hands over and how the team follows up. Available roles and allowances depend on your plan and configuration.
What happens when a customer opts out?
Opted-out customers must be excluded from broadcast audiences and sending checks. Use the appropriate consent and message-template process for any outbound communication; a previous enquiry is not blanket permission to send promotions.
YOUR NEXT CONVERSATION
Make WhatsApp work
for salons & spas.
Start with one enquiry flow. Build it around your team.