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Astrology & Matrimony · Enquiries

Horoscope Service Enquiry

Clarify the type of service requested and explain the office’s delivery process.

For astrology & matrimony teams handling enquiries conversations.

Example workflow
Discuss this workflow →

What this chatbot helps with

  • Clarify the type of service requested and explain the office’s delivery process.
  • Clarify service type before the team follows up.
  • Organise process question, callback preference into a readable enquiry brief.
  • Explain what happens next and route exceptions to a person.
ILLUSTRATIVE CONVERSATION

A conversation with a next step

Hello, I have a question about horoscope service enquiry.
Which horoscope-related service are you asking about?
I’m enquiring about service type. Could your team help me understand the options and process?
Would you like the office to explain the process or fees? You can skip anything you would rather discuss with a colleague.
I’d prefer to discuss the details with someone.
Of course. With your permission, I can pass your enquiry and preferred contact method to our team. They’ll confirm the next step.

Illustration only. Questions and replies must be adapted to the business’s approved process.

How the workflow works

  1. 01

    Customer enquiry

    Identify enquiries intent and explain the scope.

  2. 02

    Relevant questions

    Which horoscope-related service are you asking about?

  3. 03

    Captured details

    Service type · Process question · Callback preference

  4. 04

    Next action

    Share the request with the responsible team for review and confirmation.

Information captured

Suggested fields to review during configuration. They are not automatically required.

  • Service type
  • Process question
  • Callback preference

Explain why a detail is needed, let the visitor correct it, and use the minimum information necessary. Ask permission before arranging a follow-up.

Knowledge to provide

  • Available consultation formats and languages
  • Configured fees and appointment process
  • Privacy, consent and advisor contact information
  • Approved answers to “Which horoscope-related service are you asking about?” and “Would you like the office to explain the process or fees?”
  • A named team responsible for horoscope service enquiry enquiries

Give each source an owner and a review date. Remove outdated instructions before the workflow goes live.

Integrations and limits

Do not request birth records during general enquiry; staff explains any later consent-based requirements.

Without that connection, the assistant can explain the approved process and collect a request for staff. It should state what is known, what is requested and what still needs confirmation.

When staff takes over

Personal interpretation or a guarantee about future events.

Also hand over when the visitor asks for a person, information is missing or the same question remains unresolved. Pass the enquiry summary with the handoff so the visitor does not have to start again.

Set up with your team

  1. Discuss the workflow. Share your enquiries process and review the fields above with WhatsOS.
  2. Connect your business number. Use the existing Meta connection flow in WhatsOS and complete the account setup.
  3. Prepare approved knowledge. Supply service information and agree on the handoff owner. Confirm which actions your configuration actually supports.
  4. Test before enabling. Try normal enquiries, missing details, a request for a person and personal interpretation or a guarantee about future events.
  5. Review live enquiries. Use the team inbox to handle follow-ups and improve unclear answers.

Questions about horoscope service enquiry

What does the team need from the first conversation?

Start with service type and process question. Collect the other suggested details only if they help the next action. Would you like the office to explain the process or fees?

Can it complete this request automatically?

Do not request birth records during general enquiry; staff explains any later consent-based requirements. The catalogue is an example, not a claim that the integration is already enabled for your account.

Which situations need a colleague?

Personal interpretation or a guarantee about future events. Agree on the responsible team and response expectations before launch.

Can we change the questions?

Yes. Review these prompts against your astrology & matrimony process. Which horoscope-related service are you asking about? may need a shorter form or additional context for your customers. Test changes with staff before enabling them.

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